When you start a chat and our team finds the chat involves ;
A data task
The possibility of new Development work
More investigation for a complete response that may involve other team member input
We will convert the chat to a "ticket".
Tickets remain live until the issue is resolved - it also allows us to share the issue with other team members and keep you updated with progress along the way.
Yoru Tickets (open or closed) can be found next to the message system.
