Hello,
Thanks for reading our end of 21 product update. I thought I would provide a summary of our last few months of work before having a break.
We continue. to believe in a complete unified system and you'll see more ideas across the event chain as below that we hope helps utilization, process, and data sharing in a single venue - customer system. We are close to finalizing the full chain of processes and expect our focus next year to move to;
automation
preferencing
branding
education /skill upgrades
Xmas Support
Tier 5
We fully understand Events happen at any time. However, our response times will be slower during the period of Friday 24th December 21 -> 4th January 22. In fact, you are highly recommended to email us with the word 'Urgent" in the subject box of that email if we are needed quickly. We will not be able to respond to any BAU items but will of course respond to any business-critical issues.
Tier 3/4
We will respond to any issue of ticket unavailability only.
** You can see your tier in the top right corner of our application.
Product updates last Quarter
I am really getting excited about the feature stage we are now moving to., I hope you are also.
Venue/Connect System
Sales updates - changes
We have added, visibility./ discount and surcharge per event and Min/Max and volume step settings. Some really great sales page's out in the market now.
We ARE collecting all clickstream/referral data for all sales page URLs. We will publish to T5 users end of January.
Multi-accounts/owner/ contracts
We continue to see multi-user venue use. One of my favorite developments. Combined app use of Venue Hire and Agent. Account ownership is stored allowing "one source of the truth" planning and reporting.
We have also added the ability to store contracts by Type. This will allow us to automate ownership across evets by type and perhaps offer different F&B offerings to long-term clients. Ultimately all T&C agreements will be digitized and stored.
Barcode loader
Event hub now supports both barcode generation and barcode loading (as well as the Ticketek API). Bringing us very close to full self-serve "ticketing-in-a-box".
We already enable and suggest full-season ticketing in order to help remove the urgency we experience in the ticketing processes. We have a few customers who are generating barcodes for the season forward. It can literally take a few minutes to generate thousands of tickets for an event. We can provide barcodes in a variety of formats.
Another gateway, Tyro, was added.
Corporate/Stream
Teams + preferences - as explained during the year we have completed the next stage of contact preferences. Favorite Events (favorite teams where applicable)
Push V pull
Over the last three months - and through some great ideas from customers I've begun to think the standard "Event guest list" process is very "push heavy." This seems very labor-intensive and applicable to premium events only. We have created three new inbound (PULL) processes to help fill event seats. These are:
Company event Boards (employees)
Shareable URL (sponsors/partners)
Redeemable Codes ( Public and end customers via Sales reps?)
As part of the above change, we've added the B-list. Inbound requests can be directed to the A or B list.
Event Owner
A new Role - Event owner is about to be added -a role below Super admin and for those who have no admin control usage - but do run events.
Automation/ FBT
We have aggregated FBT standard pricing to exist at the key-value point of an event. Venue-facility-ticket type. This Point of event value will also be the steps where we begin to automate,.
For example - "for an Event at venue ABC- facility -A ticket-type A - perform these steps automatically."
Used by Both Apps
Seat picker
With almost a year of investment of work now in our seats and table planner, it is out and in BETA use. We have first released to the Stream for table planning but of course, will be become the backbone of all reserved seating sales.
The Old table planner in the OLD app is no longer usable. Since all guest data is now built in the new app we need to use the table planner in the new app.
Multi brand
One of the big requests is to enable our app as "multi-brand". Now prepared, this will now be applied to;
Sales Pages
Inbound URLs.. employee page, Sponsor Urls, Redeem Codes.
EDM / RSVP pages - auto-create by brand - standard EDMS and RSVP.s :)!!
Q1 Focus
Finalize flow 2. All components ready - the creation of a new flow builder.
More sales features - for example, dynamic price changes based on demand.
High volume/reserved Ticketing leveraging the Seat picker. We are looking for a BETA seat picker trial list. Incentives provided!!
Hope you enjoy your break. I will )
Merry Xmas!
**** Remember I open my calendar 20 hours a week for training/advice or even debates! If I can't answer your technology question I will find someone who can.