The 'Send to requestor' feature in Event Hub is a setting that allows event organizers to manage ticket distribution for guests. When this setting is active for a specific guest, tickets assigned to that guest (and their associated guests) will also be sent to the person listed as the requestor, leading to the requestor receiving emails with the tickets of other guests, including their names. If this distribution behavior is not suitable for your event, Event Hub provides the ability to disable the 'Send to requestor' setting, ensuring tickets are sent only to the intended recipient. Follow the instructions below to manage this setting effectively:

If you want the tickets to only go to the intended guest (not the requestor):

Imagine you are issuing tickets to a group where an organizer or company representative is listed as the requestor. Leaving the 'Send to requestor' setting active will result in that organizer also receiving tickets meant for other guests. Deactivating the setting ensures that recipients get only their intended tickets, maintaining privacy and avoiding confusion.

If tickets are still being sent to the requestor after turning off the setting:

The 'Send to requestor' feature offers flexibility in ticket distribution by forwarding tickets to a central individual for oversight. However, understanding and correctly managing this setting ensures ticket emails reach only the intended participants, minimizing confusion and maintaining efficiency for your event.