FAQs
45 articles
New Feature - Event Activity TimelineHow to see contact event activity timeline
Updated Feature - Automated TicketingAutomatically attached digital PDF tickets to your event and email directly to your guests
Issues logging into the portalWhat to do if you have a portal login issue.
Where can I get Support?Support Hours, FAQs, Urgent Support
Book us for Screen share - trainingBook us for Online Training
Can't Login?Having Trouble Logging In to EventHub.com.au? Let's Solve It Together!
Need to ask a Question?
How to use our Sandbox system.
What is a {support} TICKET?
Adding a link to a file to any EDM.
Productivity Help
Tier 4 Support
What should I do if I haven’t received my event tickets via Event Hub?
Don't See your CONNECTED events?Connected events are built by the Venue and shared when released.
Sharing Guest DataToggle to share or not (guest data)
Editing the Ticket number on an Event (from Stream Event Page)
What does the ticket Number represent?
Tickets not loading?
Looking for cancelled?
Registration Types
Welcome new user!First welcome mail
Our most used EDM tagsThis is a list of our most used EDM tags.
My Tickets are not building or are slow
Configuration for Teams - Check-List
Venue & Team setup needed to share barcodes and venue data.Making sure the same assets are linked
What is shared to a Team from a Venue?
What is the purpose of each field on the workflow page?
Best practice for a Team (or Venue) to manage their function room seats.There are various options to the management of seats.
How many barcodes should we generate?
Can't See your Flow?
You are seeing duplicate accounts.
Tickets dont get generated?
Event Hub Ticketing Check ListA quick check list for Tickets build
How to Preview and TEST a flow.
The basics of selling in Event Hub
READ this if you are adding an account
FB&M Orders Not ProcessedYour missing an order at your Catering end
Tickets are Not available in Portal?
Bulk asset (seat) allocations
Ownership Copy - Event to Event
How do we add owners to assets?
Selling SEO best practice
Download tickets for a single Company
Selling and InvoicingDoes Event Hub support invoicing?
The requirements for Event Hub's "Check In URLS"