There are a number of ways to get help on Event Hub, its up to you.

Support Hours

Our live support hours are 9am - 6pm AEST Monday - Friday. 

Outside of these hours if your issue is critical add the word "Urgent" to your subject line and staff members are automatically alerted to you support need.

Support Channels


We have a growing collection of How-To's & FAQs in our online help centre at

In-App Chat

When logged in to your Event Hub portal you'll find the orange chat icon in the bottom-right corner of your browser. Simply click to open and search for answers or start a conversation with our support guru's.


You can also email us at

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